Dental Practices Improve Productivity with VoIP Communication
Maintaining a successful dental office depends on efficient workflows, well-trained staff members, and creating lasting impressions for your patients.
These factors begin when patients make their appointment, which is most commonly done over the phone. Ensuring your systems support effective communication between your patients and your staff promotes customer satisfaction and consistent employee procedures.
A business VoIP phone system for a dental practice delivers top quality service by enhancing patient care, streamlining operational workflows, and optimizing client engagement.
VoIP systems provide features that take your phone service to the next level, making it easy for your patients to reach the right resource and allowing your staff to focus on what matters most patient satisfaction.
Improve your impressions
When your staff feels overworked and stressed, these emotions can carry into interactions with your patients. Efficient workflows alleviate the common causes of these emotions, allowing your employees to feel more at ease, creating a pleasant practice environment.
VoIP allows your employees to spend less time performing monotonous tasks, such as providing hours of operation, your location, and confirming hundreds of appointments. The following features keep your staff more productive and your patients happy.
Interactive Voice Response allows you to seamlessly route callers to the appropriate resources. A configured dialpad and added greetings will guide callers to resolve their inquiries.
For example, if a caller is curious about when your practice closes, your greeting could tell them to press one for hours of operation. This allows callers to get answers without waiting for a staff member to answer the phone. This also allows your staff to focus on greater tasks.
This feature grants your practice flexibility in regards to your schedule. For example, during holidays you can set a greeting that alerts callers of when your practice will reopen.
Also, should you need to close your practice for any reason, such as in climate weather, you can set a greeting to let your callers know the details.
Your patients want to text you. 86% of US consumers opt to receive text messages. Texting makes it easy to confirm appointments, receive feedback, and gather new patients.
When an appointment is made with your staff, a text can be sent after the call with the details. A few days prior to the appointment date, a confirmation text can be sent to the patient, asking them to confirm with a simple reply, such as “Yes.”
On the day of the appointment, a reminder text can be sent, alerting the patient of their appointment. This saves your staff time, as they won’t have to call to confirm as many appointments and remind patients of their appointments. This also results in fewer missed appointments and less time rescheduling.
After a patient leaves your practice, a text can be sent asking to rate their experience. This is an easy and effective way to receive feedback so you can make proper adjustments.
Also, if the patient provides a good rating, another text can be sent asking them to leave a public review. 70% of customers will leave a review when asked. This will boost your reputation, allowing you to gather more new patients.
Every medical office acquires massive amounts of paperwork. From patient history to x-rays, every file holds a lot of information. When patients need this paperwork, eFaxing makes it simple to send what they need.
This saves your staff time, as they no longer have to maneuver a fax machine. All paperwork can be scanned, sent, and edited with a smartphone or desktop.
Monitor all your call activity and collect data within apps you already use. Integrating your VoIP system allows you to gather insights about peak appointment times, patient preferences, and other practice trends so you can make informed decisions to continue your growth.
These are some of the top features for dental offices, as they immediately boost your staff’s productivity and patient interaction.
See more smiles with banter
banter’s VoIP communication offers a reliable solution to dental practices, providing enhanced communication between your patients and staff, increased flexibility within your practice, and improved productivity among your employees.
Create lasting impressions with phone lines starting at just $4.99/month!
Contact us today for more information about how banter can increase your opportunities without increasing your phone bill.