Data calling is now much cheaper than voice calling” in certain markets, said Gagan Mac, Product Manager for Communications at Uber.
Choose VoIP Over PSTN
No doubt, that data can be much cheaper than cellular calls. VoIP technology has now taken business communication to the next level. While providing the best call quality, VoIP technology is also economical- especially when it comes to international calling.
Businesses can streamline their calling process to international clients and remote team members without any fear of extra costs.
VoIP, aka Voice Over Internet Protocol, is a technology that transmits voice data packs and ensures that they reach their destination securely.
Calling can really be expensive if you need to call frequently. This is seen in industries where constant communication is needed.
How Uber rolled out VoIP as an in-app feature
Top companies are investing in VoIP technology. Uber rolled out a VoIP feature for seamless communication. Riders and drivers can now communicate through an in-app VoIP calling feature.
Uber offered three options for drivers and passengers to interact: SMS text messages, in-app text, and PSTN. However, Uber became interested in VoIP as it extended globally. Uber discovered that, in various countries, data calling is affordable than cellular calls. For people going abroad, communicating with a driver using an internet connection is significantly less pricey than a roaming call.
Not only is VoIP less costly, but it enables drivers to stay within the Uber application while coordinating with riders. This is necessary for Uber as it fights to stay an affordable option in the competitive ride-share market while demands for new features increase as drivers are being courted by various apps.
Moreover, the adoption of VoIP calling is another sign of Uber’s prioritization of becoming a global transport service. Ride-hailing in the Netherlands is not the same as ride-hailing in Brazil. Each location has its own norms— Japanese drivers rarely use their phones when operating – and Uber is attempting to learn all the norms of international business.
VoIP and the Transportation Industry
In the transport industry, efficient communication is essential for the transfer of information. This streamlined communication clarifies business methods to help taxi drivers, dispatchers, remote operators, and clients.
A sturdy telephone communication system like a Voice over Internet Protocol (VoIP) solution is extremely important. This system allows taxi operators and transport businesses to grow their customer reach, manage large call volumes, provide top-notch customer service, and increase their bottom line.
If you’re transitioning from a traditional telephone system to a VoIP phone system and are looking for a top-rated VoIP provider for your transportation company, banter Voice can help. To support your transition from a plain old telephone service (POTS) to a VoIP phone system, browse our website for up-to-date VoIP-related content.